Legal Review Notice: This document represents a working operational draft outlining the privacy practices of HealthMed Care Plus. It is subject to formalized ongoing legal review according to evolving Nigerian Data Protection Regulation (NDPR) guidelines and applicable cross-border data transfer laws.
1. Information We Collect
When you interact with HealthMed Care Plus through our website forms, email, telephone, WhatsApp, or the HealthMed Hub platform, we may collect:
- Contact Identification Data: Full legal name, email address, telephone/WhatsApp number, country and city of residence.
- Inquiry Context: Preferred healthcare service, destination interest (e.g. India, Egypt, Turkey, China), and general questions.
- Professional / Corporate Data: Organization name, licensure numbers (for healthcare professionals), job titles, and institutional contact details.
2. Health-Related Information & Sensitive Data
Healthcare information is treated with heightened confidentiality:
- We deliberately advise visitors not to transmit unencrypted diagnostic imaging, pathology reports, or detailed clinical histories through general website contact forms.
- When you request a medical second opinion or international treatment coordination, clinical documents are collected through dedicated, authorized coordination channels under your explicit written consent.
- Health data is processed exclusively for the purpose of assessing clinical needs, identifying specialist providers, and facilitating medical travel logistics.
3. How Information is Used
We use your information solely to:
- Respond to your initial healthcare inquiries and coordination requests.
- Liaise between patients, families, and treating medical institutions or home nursing professionals.
- Coordinate travel documentation, such as medical visa invitation letters and accommodation.
- Maintain accurate administrative records of ongoing coordination workflows.
4. Information Sharing & Cross-Border Transfers
HealthMed Care Plus coordinates medical care across international borders (including Nigeria, India, Egypt, Turkey, and China). We share your information only under the following strictly defined conditions:
- Treating Medical Facilities: When you authorize us to seek opinions or treatment slots, relevant medical records are shared with certified clinical teams at prospective treating hospitals.
- Embassy & Visa Authorities: Patient names and passport details are submitted to hospitals to generate required medical visa invitation letters.
- No Commercial Sale: We never sell, rent, or trade your personal or health data to advertisers, brokers, or unrelated third parties.
5. Data Retention & Security Practices
We employ administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, or disclosure. However, no internet transmission or electronic storage system is 100% secure, and we do not warrant absolute security. We retain your information for as long as necessary to fulfill the coordination purpose or comply with statutory record-keeping obligations.
6. Your Rights
Subject to applicable law, you have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or outdated personal details.
- Request the erasure of your personal data where retention is no longer legally mandated.
- Withdraw your consent to ongoing healthcare coordination communication.
7. Privacy Contact
For inquiries regarding our data handling practices or to exercise your privacy rights, contact our coordination leadership at:
HealthMed Care Plus — Privacy Inquiries
2C Orchard Close, Chevron, Lekki, Lagos, Nigeria.
Email: healthmedcareplus@gmail.com
Telephone: +234 8149421266
